Serve as first contact for employee IT support via ticketing, email, phone, and in-person.
Triage and resolve Level 1 tickets for hardware, software, networking, and access.
Provision user accounts and manage access in Okta, Entra, and Google Workspace.
Assist with SaaS integrations (Okta/Entra) including AWS, Salesforce, Greenhouse.
Troubleshoot LAN/WAN/VPN and assist with Meraki/FortiGate deployments.
Support SOC 2 compliance, SIEM dashboards, and knowledge base updates.

🎯 Requirements

Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School.
2-7 years IT help desk or support experience.
Basic understanding of IAM concepts, including user provisioning and SSO.
Familiarity with SaaS administration (Google Workspace, Entra, Teams, Slack, Zoom).
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk) and strong communication.

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