IT Operations Support - Mexico

📋 Description

• Serve as the first point of contact for employee IT support requests via ticketing system, email
• Triage and resolve Level 1 support tickets related to hardware, software, networking, and account
• Assist with user account provisioning, password resets, and access management in Okta, Entra, and
• Support onboarding and offboarding processes, including laptop setup, account creation, and
• Assist senior engineers with integrating SaaS platforms into Okta and Entra (including Amazon Web
• Help manage and troubleshoot current SaaS platforms (including Google Workspace, Zoom, Slack

🎯 Requirements

• Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School.
• 2 - 5 years of experience in an IT help desk or support role.
• Basic understanding of IAM concepts, including user provisioning and SSO.
• Familiarity with SaaS administration (Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).