Act as first point of contact for IT support requests, logging, triaging, and resolving tickets
Administer user accounts through the joiner, mover, and leaver process, including account creation
Assign and track software licences, ensuring allocations remain accurate and cost-effective
Build, configure, and deploy laptops and mobile devices for new starters
Maintain an accurate IT asset register, tracking equipment from procurement through to secure
Arrange repairs, replacements, and warranty claims with external suppliers

🎯 Requirements

Attitude and adaptability
Strong technical, commercial, and delivery capabilities
Comfortable doing the work themselves as well as directing others
Able to adapt as fast as the strategy does

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