IT Provider Manager (German speaking)

📋 Description

• Acting as the primary point of contact between key IT service providers and internal stakeholders.
• Monitoring and analysing provider performance against agreed SLAs, KPIs, and contractual
• Organising structured service provider performance reviews and ensuring continuous alignment with
• Coordinating issue resolution and managing escalations effectively while maintaining long-term and
• Identifying service improvement opportunities and supporting continuous optimisation initiatives.
• Ensuring the effective integration of external service providers into IT operations and service

🎯 Requirements

• University degree in Information Technology, Computer Science, Business Administration, Law, or
• Experience in managing external IT service providers within a multinational environment.
• Strong knowledge of IT outsourcing, multi-provider operating models, and IT contract management.
• Experience in defining, monitoring, and reporting on SLAs.
• Understanding of IT service delivery, governance, compliance, and provider management-related risks.
• Excellent communication, presentation, negotiation, and stakeholder management skills.

🎁 Benefits

• With us you count as a person, our doors are always open.
• We live the Qualysoft Team Spirit and stand for transparency!
• Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.