IT Service Desk Administrator

📋 Description

• Provide advanced Tier 2 technical support for complex issues involving the protective DNS security
• Analyze, investigate, and resolve incidents and service requests escalated by Tier 1 support
• Troubleshoot connectivity, configuration, performance, and integration issues affecting the
• Identify underlying technical problems through network diagnostics, log analysis, and root-cause
• Collaborate with network engineering, cybersecurity, and cloud operations teams to resolve complex
• Escalate critical, high-priority, or unresolved technical issues to Tier 3 specialists and

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related
• At least 5 years of professional experience in technical support, network engineering
• Strong understanding of DNS protocols, web filtering technologies, and cloud-based security
• Hands-on experience working with customer network environments, configurations, and connectivity
• Solid knowledge of network architecture, routing protocols, network security principles, and
• Demonstrated ability to diagnose and resolve complex network, connectivity, configuration, and

🎁 Benefits

• Competitive annual salary ranging from $90,000 to $104,000, depending on experience and
• Fully remote working arrangement, allowing you to work from anywhere in the United States.
• Full-time employment opportunity supporting federal cybersecurity and network protection
• Opportunity to work with cloud-based security technologies and protective DNS infrastructure.
• Exposure to complex networking, cybersecurity operations, and federal IT environments.
• Opportunities to expand technical expertise in DNS security, cloud platforms, network