IT Service Desk Analyst (Contract)

📋 Description

• Provide Tier 1 technical support to employees both in person and remotely
• Identify, investigate, and resolve a range of technical issues affecting business systems by
• Process onboarding and offboarding of employees, including account configuration, initial laptop
• Support on-site meetings and events
• Author and maintain internal documentation
• Escalate issues where appropriate and follow up to ensure resolution

🎯 Requirements

• 1-2 years of support experience
• Associates’ Degree in MIS or equivalent experience
• Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus
• Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment
• Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta
• Experienced working in a team-orientated and collaborative environment

🎁 Benefits

• Equity for all employees
• Career development and corporate giving programs
• Employee resource groups (ERGs) and communities
• Flexible hybrid model and robust time off policies
• Daily free lunch
• New car discount