IT Service Desk Analyst I

📋 Description

• Provide first and second-level technical support to end-users via multiple channels, including
• Efficiently and accurately diagnose and resolve a wide range of IT issues, including account
• Manage the lifecycle of IT equipment, including setup, deployment, maintenance, and disposal.
• Participate in onboarding (preparing/configuring hardware/software) and offboarding (deactivating
• Create and maintain technical documentation (knowledge base articles, troubleshooting guides).
• Collaborate effectively with the IT Engineering team on projects, providing support and technical

🎯 Requirements

• 2+ years of experience or degree in related field
• Strong understanding of Windows and macOS operating systems
• Experience with Microsoft Intune for device management
• Familiarity with Okta for identity and access management
• Experience supporting collaboration tools such as Zoom, Google Meet, and Slack
• Familiarity with productivity applications (Microsoft Office Suite, Google Workspace)

🎁 Benefits

• Competitive benefits package including 401(k) match
• Medical, dental, and vision insurance
• Life and disability insurance
• Generous paid time off including vacation, sick leave, floating and fixed holidays
• Maternity and bonding leave
• EAP, other wellbeing resources