IT Service Desk Analyst I

📋 Description

• Provide first and second-level technical support to end-users via multiple channels, including
• Efficiently and accurately diagnose and resolve a wide range of IT issues, including but not
• Access requests for various systems and applications.
• Hardware troubleshooting and support (laptops, desktops, peripherals, conference equipment).
• Software installation, configuration, and troubleshooting.
• Basic network connectivity and VPN support.

🎯 Requirements

• 2+ years of experience or degree in related field
• Strong understanding of Windows and macOS operating systems.
• Experience with Microsoft Intune for device management.
• Familiarity with Okta for identity and access management.
• Experience supporting collaboration tools such as Zoom, Google Meet, and Slack.
• Familiarity with common productivity applications (e.g., Microsoft Office Suite, Google Workspace).

🎁 Benefits

• 401(k) match
• medical, dental and vision insurance
• life and disability insurance
• generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and
• EAP, other wellbeing resources
• and much more