IT Service Desk Associate

📋 Description

• Provide first-level technical support to end users for IT-related issues and service requests.
• Manage and maintain IT assets and user access within a secure workspace.
• Log, categorize, prioritize, and track support tickets through the IT ticketing system.
• Troubleshoot hardware, software, operating system, application, and network connectivity issues.
• Assist users with password resets, account unlocks, software installations, and basic application
• Escalate unresolved or complex technical issues to the L2 support team with complete documentation

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline (or
• Good understanding of Windows and macOS operating systems.
• Working knowledge of Google Workspace, Google Administration, and common business applications.
• Basic understanding of networking concepts such as TCP/IP, DNS, and VPN.
• Strong troubleshooting and analytical skills with the ability to diagnose technical issues
• Excellent verbal and written communication skills with a customer-first approach.