IT Service Desk Specialist

📋 Description

• Act as first point of contact for IT requests; troubleshoot and escalate.
• Onboard/offboard users: set up accounts, hardware.
• Manage ticket handling per SLA; collaborate with L2/L3 teams.
• Prepare and maintain client devices (Windows laptops/desktops, mobile).
• Coordinate with third-party vendors for hardware/software issues.
• Maintain asset records for laptops, smartphones, peripherals.

🎯 Requirements

• Degree or IT cert plus up to 3 years experience OR 3–5 years IT support without a degree.
• Strong knowledge of Windows OS and Microsoft 365; end-user support.
• Knowledge of iOS and Android; basic WAN/LAN/WLAN and IT security.
• Basic Windows Server 2019/2022 or Linux knowledge.
• Familiar with Microsoft Entra, Intune, cloud computing; ITIL 4 Foundation is an advantage.
• Fluent in English; strong communication; collaborate in a global environment.

🎁 Benefits

• Starting salary from 47000 gross annually; bonus based on performance.
• Meal vouchers and eco-cheques.
• 20 days statutory holiday + 6 ADV days.
• Hospitalization insurance with dental care for employee and family.
• Group insurance covering life, retirement, disability; bike lease.
• Laptop and mobile phone; professional training and development opportunities.