IT Service Desk Specialist

📋 Description

• Respond to IT support requests via ticketing, chat, email, and in-person.
• Troubleshoot macOS/Windows laptops and apps; Google Workspace, Slack, Zoom.
• Set up and manage computers/peripherals for new hires and staff.
• Maintain and improve IT processes and documentation.
• Manage access requests and accounts across business systems.
• Support office tech: networking (Ubiquiti), AV, and conference rooms.

🎯 Requirements

• 6+ months of IT support experience or training.
• Strong written and verbal communication; explain technical issues clearly.
• Familiarity with macOS and Windows; Linux a plus.
• Comfort with Zoom, Google Workspace, Slack, and M365.
• Exposure to Jamf MDM, Ubiquiti Networking, AWS, GitLab, HashiCorp Vault.
• Reliable, responsible, and organized; follow through on commitments.

🎁 Benefits

• Mentorship from experienced IT leaders.
• Growth opportunities in a fast paced, high impact environment.
• Collaborative team environment.