IT Service Desk Technician

📋 Description

• Provide Tier 1-2 IT service desk support for AFOSR staff.
• Manage incidents and requests from ServiceNow per SLA.
• Guide walk-up users to submit tickets or enter requests.
• Manage end-user devices (Windows 11 and mobile devices).
• Build, deploy, and troubleshoot Windows 11 workstations and devices.
• Follow asset management and inventory reporting requirements.

🎯 Requirements

• Windows 11
• Office 365
• Incident Management experience
• ITIL knowledge
• ServiceNow experience
• Bachelor’s degree preferred; DoD IT support experience (Air Force preferred)

🎁 Benefits

• In-office environment in Arlington, VA.
• Regular schedule with occasional surge periods.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Collaborative IT team focused on customer service.