IT Service Director

📋 Description

• Oversee daily IT support operations across the national hospital network
• Serve as the primary operational contact for the managed service provider
• Advocate for hospital teams and corporate users, build strong relationships
• Develop and maintain operational reporting programs
• Use performance data and customer feedback to recommend improvements
• Help administer Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint Online

🎯 Requirements

• Bachelor’s degree in IT, Information Systems, IT Management, Computer Science, or related field
• At least 5 years of hands-on experience in IT support, systems administration, help desk, or
• Advanced administration experience with Microsoft 365, Entra ID, Intune, Exchange Online, Teams
• Experience supporting multi-site organizations
• Strong customer service and communication skills
• Experience creating operational reports, dashboards, and performance metrics

🎁 Benefits

• Competitive compensation package
• Bonus opportunity
• Health benefits
• Paid time off
• Professional development opportunities
• Fully remote work within the United States