IT Service Engineer

📋 Description

• Act as the first point of contact for IT support requests from employees, resolving issues or
• Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software
• Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote
• Install, configure, and maintain computing equipment and peripherals, including desktop and laptop
• Support mobile devices, including smartphones, through mobile device management platforms like
• Ensure clear and effective communication with users to understand, document, and resolve their IT

🎯 Requirements

• 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve
• Strong knowledge of macOS and Windows 11 operating systems.
• Experience with Active Directory as well as Azure Active Directory.
• Understanding of TCP/IP networks and fundamental network troubleshooting skills.
• Proficiency in M365 administration and support.
• Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.

🎁 Benefits

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health