IT Service Management Specialist

📋 Description

• Communicate with stakeholders on an ongoing basis about all aspects of service support and
• Support the business in problem management and escalation processes
• Coordinate testing activities with lab users of requested new functionalities and/or incident fixes
• Work closely with Business/Lab users and rollout teams to onboard successfully new users to support
• Verify the actual service level against the defined SLAs for Laboratory Solutions
• Collaborate proactively with all support levels for continuous improvements

🎯 Requirements

• Graduate engineering/science/IT or business management or related subjects
• Minimum 3-5 years of working experience in similar roles with knowledge of IT application and
• Passionate about service management & its opportunities to continuously improve
• Obsessive for being the voice of the Business in each service initiative
• Highly organized: proven ability to proactively manage time effectively when handling multiple
• Continues improvement mindset with a focus on business impacts

🎁 Benefits

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and
• Enjoy a flexible schedule and a hybrid work model
• Access continuous learning opportunities through SGS University and Campus
• Collaborate in a multinational environment with colleagues from various continents