IT Service Team Leader

📋 Description

• Build and maintain strong relationships between business stakeholders and Enterprise Infrastructure
• Provide day-to-day oversight and direction for OneDesk services, including Service Desk, End User
• Govern managed service provider performance and delivery quality, including user satisfaction
• Manage demand intake, prioritization, and governance for workplace and infrastructure initiatives
• Coordinate and oversee delivery of projects and service improvements, ensuring effective execution
• Define and drive standards, governance, and lifecycle direction for end-user compute technology

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, System Analysis, or a related field
• Significant experience in Information Technology, including project management, business analysis
• Experience in global or multi-regional environments with cross-functional stakeholder exposure.
• Strong working knowledge of IT service management practices, with ITIL certification strongly
• Strong stakeholder management, communication, and influencing skills, including confidence in
• Strong analytical and problem-solving skills, with the ability to translate business needs into

🎁 Benefits

• Healthcare available on first day of employment
• 401(k) plus company match available on first day of employment
• 36 total days off (vacation + holidays + sick)
• Competitive salary range of $85,000 - $100,000
• Hybrid work schedule
• Flexible working