IT Solutions Analyst

📋 Description

• Gather, analyze, and document business requirements through stakeholder workshops, interviews, and
• Translate business needs into functional specifications, user stories, acceptance criteria, and
• Evaluate the impact of platform upgrades, new releases, and process changes, prioritizing
• Configure, enhance, and support ServiceNow Customer Service Management (CSM), including case
• Develop and maintain Manufacturing Commercial Operations (MCO) and Sales and Order Management (SOM)
• Design and develop custom scoped applications using Flow Designer, Workflow Studio, Business Rules

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related
• At least 5 years of hands-on experience working with ServiceNow as a platform analyst
• Demonstrated implementation and production support experience in at least two of the following
• Proven experience developing custom scoped applications on the ServiceNow platform, from
• Experience supporting production ServiceNow environments, including incident management, root-cause
• ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application

🎁 Benefits

• Primarily remote working environment, offering flexibility in day-to-day work.
• Opportunity to work with advanced ServiceNow enterprise solutions and AI-powered technologies.
• Exposure to large-scale digital transformation projects across customer service, manufacturing, and
• Opportunity to develop expertise in ServiceNow CSM, MCO, SOM, integrations, and agentic AI.
• Professional development through continuous learning, platform upgrades, and exposure to emerging
• Collaborative working environment involving international stakeholders and cross-functional