IT Specialist

📋 Description

• Help the Samsara team both in our Mexico City office and online to resolve their tech problems.
• Manage a ticket queue and seek opportunities to improve how we work.
• Complete new hire onboarding including ordering and provisioning of laptops, client peripherals
• Support hardware recovery and asset management.
• Manage office endpoints like printers, laptops, conferencing room equipment, and more.
• Manage employee access to Samsara's cloud infrastructure.

🎯 Requirements

• A college degree in a technical program (Computer Science, Information Systems, or other STEM
• Minimum of 2 years of help desk or technical support experience.
• Minimum 1 year of experience working onsite supporting employees in an IT environment.
• Basic networking experience.
• Strong spoken and written English language skills.
• 8:00-5:00 Monday - Friday availability and occasional off-hours support for urgent technical issues

🎁 Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and
• Meaningfully differentiated pay for top performers, with opportunity to earn above-market
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.