IT Specialist

📋 Description

• Serve as a first point of contact for IT requests and incidents through Freshservice, email, Teams
• Troubleshoot and resolve Tier 1 issues involving hardware, software, Windows and macOS devices
• Assist with selected Tier 2 issues under guidance of experienced team members, documenting
• Assess impact and urgency, work within service expectations, and keep employees informed through
• Escalate unresolved, high-impact, or security-sensitive issues through defined paths to IT
• Provide courteous, patient, and discreet support to employees at every level, including executives

🎯 Requirements

• Required: Approximately one to two years of experience in IT support, help desk, desktop support
• Required: Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools
• Required: Ability to diagnose issues methodically, explain next steps in plain language, and
• Required: Service-oriented approach marked by empathy, patience, professionalism, and respect for
• Required: Clear written and verbal communication, including accurate ticket notes and concise
• Required: Sound judgment when prioritizing work, protecting confidential information, following

🎁 Benefits

• Medical/dental/vision insurance
• 401(k) with company match
• Generous vacation time (PTO)
• 12 weeks of paid family bonding leave
• Health Savings Account (HSA)
• Short-Term and Long-Term Disability