IT Specialist

📋 Description

• Serve as a first point of contact for IT requests and incidents through Freshservice, email, Teams
• Troubleshoot and resolve Tier 1 issues involving hardware, software, Windows/macOS devices
• Assist with Tier 2 issues under guidance, documenting diagnosis and outcome.
• Support onboarding by preparing devices, coordinating account creation, and enrolling multifactor
• Complete offboarding tasks including account actions, asset recovery, and license reclamation.
• Fulfill access requests such as password resets, MFA enrollment, mailbox permissions, and group

🎯 Requirements

• 1-2 years in IT support, help desk, or desktop support
• Foundational knowledge of Windows or macOS, Microsoft 365, Teams, remote support tools, identity
• Methodical troubleshooting and clear communication skills
• Service-oriented, empathetic, professional
• Sound judgment in prioritizing and escalation
• Curiosity and adaptability for automation/security learning

🎁 Benefits

• Contract role; hourly $25-27.50/hr
• Medical/dental/vision insurance (for eligible FTE)
• 401(k) with company match (for FTE)
• Generous PTO (for FTE)
• 12 weeks paid family bonding leave (for FTE)
• Health Savings Account (HSA) (for FTE)