IT Specialist (Tier 1)

📋 Description

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• Serve as primary IT service desk contact for global employees.
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• Manage the IT ticket queue per SLAs/OLAs.
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• Administer user lifecycle in Okta and Google Workspace.
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• Deploy and troubleshoot macOS and mobile devices with Jamf.
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• Provide remote access and VPN support using Cloudflare One.
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• Train staff and assist with onboarding/offboarding IT orientation.
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🎯 Requirements

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• 1-2 years IT Desktop/Service Desk experience in fast-paced environments.
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• Experience administering Google Workspace and Okta (SAML/SSO).
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• Experience using Jamf to manage macOS and iOS/Android devices.
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• Familiarity with VPN/Zero Trust solutions (Cloudflare One a plus).
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• Interest/experience using AI tools to analyze data or automate workflows.
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• Experience with Jira Service Management or Zendesk.
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🎁 Benefits

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• Equity in a high-growth startup.
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• Health, dental, vision insurance premium contributions.
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• Cell phone and internet reimbursement.
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• Flexible PTO, sick leave and parental leave.
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• Access to a company 401k plan.
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• No trading fees when you buy and sell bitcoin on Strike.
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