IT Support Analyst

📋 Description

• Respond to and resolve inbound computer-related end user support tickets in a timely manner.
• Provide comprehensive support for Windows 11 and current macOS versions.
• Troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room
• Endpoint management and provisioning using tools such as Microsoft Intune, Jamf, or equivalent.
• Support Device enrollment, configuration, and deployment
• Provide Support for Microsoft 365, ex. Outlook, Teams, Office etc.

🎯 Requirements

• At least 3 years of experience in a Help Desk, Desktop Support, or IT Support role in an enterprise
• Experience providing Tier 2 desktop support for Windows 11 and current macOS versions.
• Experience installing, configuring, troubleshooting, and supporting desktops, laptops, docking
• Experience with endpoint management and provisioning tools such as Microsoft Intune, Jamf, or
• Experience with basic Active Directory and Entra ID/Azure AD administration, including user and
• Experience with endpoint security controls, including Windows BitLocker, macOS FileVault, security

🎁 Benefits

• Flexible work model empowering choice of when and where to work most effectively
• Opportunities to join employee resource groups
• Participation in in-person and virtual events
• Paid parental leave
• Flexible time off
• Certification and training reimbursement