IT Support Analyst

📋 Description

• Provide front-line IT support for a range of technical issues.
• Troubleshoot Apple hardware, software, and peripherals.
• Set up new hire equipment (laptops, monitors, accessories).
• Support end-users with productivity tools, including AI-enabled apps.
• Ensure compliance with IT operating procedures.
• Participate in on-call rotations, including after-hours and weekends.

🎯 Requirements

• 2+ years in desktop or IT support in enterprise env.
• 1+ years troubleshooting Apple hardware and software.
• 1+ years using ticket-based support systems.
• Explain AI-driven features clearly to non-technical users.
• Understand data privacy and AI security considerations.
• Lift IT equipment up to 25 lbs (50 lbs occasionally).

🎁 Benefits

• On-site, five days/week in Mountain View, CA offices.
• Work with AI-enabled productivity tools.
• Inclusive, equal opportunity workplace culture.