IT Support Analyst

📋 Description

• Keep help desk inquiries organized via Jira Service Desk.
• Onboard and off-board employees, temporary staff, vendors, contractors.
• Provide IT or application training to ensure users know resources.
• Provide excellent service to internal and external clients; minimize impact to productivity.
• Document tasks and create repeatable IT processes.
• Identify tech issue trends; proactively prevent problems.

🎯 Requirements

• 2+ years in technical support for Mac OS.
• 2+ years in first/second level support: Okta, GSuite, Atlassian, Slack.
• Independently perform basic problem determination and root cause analysis.
• Experience with IT projects or large initiatives.
• Understanding internal and external customer requirements.
• Excellent written and verbal communication skills.

🎁 Benefits

• Competitive pay, bonus, and quarterly-vested equity.
• 401(k)/retirement plan with company match up to USD 15,000.
• ESPP with discounted stock options (US only).
• Comprehensive health coverage (medical, dental, vision).
• Health Savings Account contributions (US only).
• Paid time off, sick leave, and holidays.