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windows jira google workspace microsoft 365 kandji

📋 Description

  • Provide 2nd line IT support to users UK/global
  • Manage and respond to Jira tickets
  • Onboard and offboard employees
  • Administer key platforms: M365, Intune, Google Workspace, Kandji, Ubiquiti
  • Create and maintain technical docs and user guides
  • Provide remote and in-person hardware support

🎯 Requirements

  • Previous experience in IT Service Desk/IT Support/Technical Support
  • Strong troubleshooting and problem-solving
  • Experience supporting Windows operating systems
  • Excellent communication with technical and non-technical users
  • Strong organisational skills and ability to manage multiple priorities
  • Good understanding of IT security and cybersecurity best practices

🎁 Benefits

  • Microsoft 365, Entra ID and Intune
  • Google Workspace
  • Ubiquiti networking solutions
  • Firewall technologies including WatchGuard and FortiGate
  • VPN technologies and network security
  • Cloud-based identity and device management
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