IT Support Analyst – Application Operations

📋 Description

• Analyze recurring IT incidents, identify root causes, and implement sustainable corrective measures
• Investigate, reproduce, and troubleshoot application errors in test environments, collaborating
• Monitor banking applications and IT systems, optimize existing monitoring processes, and identify
• Configure and administer banking applications, particularly OpenLease, including system settings
• Provide first- and second-level application support, contributing to major incident management
• Process user access requests and maintain permissions in accordance with internal security policies

🎯 Requirements

• Previous experience in IT application support, application operations, or a similar role, ideally
• Solid understanding of incident management, problem management, troubleshooting methodologies, and
• Experience using IT service management and documentation tools, particularly Jira and Confluence.
• Strong analytical and problem-solving skills, with the ability to investigate complex application
• Technical understanding of application environments, system configurations, monitoring processes
• Strong communication and collaboration skills, with the ability to work effectively with technical

🎁 Benefits

• Remote work: The original listing advertises a worldwide remote arrangement; confirm location and
• Employment arrangement: Fixed-term employment contract.
• Start date: As soon as possible.
• Professional development: Opportunity to deepen your expertise in application operations
• Technical exposure: Hands-on experience with business-critical banking applications, monitoring
• Problem-solving and ownership: An opportunity to contribute directly to system stability