IT Support and Governance Specialist Consultant

📋 Description

• Diagnose existing application and IT service support models, identifying risks, bottlenecks
• Design and implement processes for incident, problem, request, change, and knowledge management
• Structure service catalogs, service levels, responsibility matrices, SLAs, escalation mechanisms
• Assess applications and integrations for documentation quality, monitoring capabilities, failure
• Define operational readiness, acceptance, knowledge-transfer, and stabilization criteria for
• Establish operational indicators, controls, governance routines, and monitoring mechanisms for

🎯 Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related field.
• Senior-level experience in application support and in implementing or improving IT service
• Applied knowledge of ITIL and COBIT, including experience defining responsibilities, SLAs
• Strong technical understanding of enterprise applications, APIs, integrations, and databases.
• Ability to analyze application logs, perform SQL queries, and contribute to technical
• Experience with incident and problem management, root-cause analysis, production changes, and

🎁 Benefits

• Fully remote work model.
• Meal allowance.
• Food allowance.
• Monthly home-office allowance.
• Medical insurance.
• Dental insurance.