Be the first responder for IT support requests via ticketing, email, chat, or walk-ins.
Triage and troubleshoot hardware, software, and basic network issues; escalate as needed.
Manage user lifecycle: onboarding/offboarding, AD/Google accounts, MFA, workstations.
Deploy and maintain hardware: image and deploy Windows/macOS devices.
Assist with equipment procurement and vendor coordination.
Support office access systems and local server room; AD DS and virtualization knowledge.

🎯 Requirements

3+ years in Workplace and AD Domain Services support.
End-user support mindset; fluent English; automation opportunities.
Core tech: Windows, macOS, Google Workspace, MS Office; AI automation.
L2 Administration: Active Directory and Google Admin console; asset management.
Hardware knowledge: IT hardware, peripherals, IP networks.
Bonus: ITSM tools (ManageEngine, Jira); PowerShell; ITIL.

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