IT Support Engineer

📋 Description

• Own IT support queue; triage hardware, software, and networking for all users.
• End-to-end onboarding/offboarding: devices, accounts, access, deprovisioning.
• Manage hardware asset inventory and device lifecycle; warranty claims and vendor coordination.
• Maintain AV/meeting room setups; create docs and training to reduce tickets.
• 100% macOS environment; integrated with Google Workspace and core tools.

🎯 Requirements

• 5+ years in IT support role.
• Deep macOS expertise, including MDM administration (Jamf strongly preferred).
• Strong troubleshooting across hardware, software, and networking.
• Experience managing full user lifecycle across SaaS platforms (onboarding, offboarding, access management).
• Comfortable with a ticketing system and SLAs.
• Hands-on asset management and hardware lifecycle, including vendor and warranty coordination.

🎁 Benefits

• Learning & Growth: access to accelerator program and conferences.
• Flexibility: hybrid working model (2-3 days in the office).
• Wellbeing: health insurance and 50% covered MultiSport membership.
• Holiday: 27 days of vacation.