IT Support Engineer

📋 Description

• Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision
• Create accounts and assign role-based access across our identity and SaaS stack (Okta, Google
• Enroll and configure devices (Mac and Windows) in MDM with required security baselines before
• Lead new hire IT orientations, covering security expectations, core tools, and how to get help.
• Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and
• Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on

🎯 Requirements

• 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
• Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac
• Experience running a ticket queue in Jira Service Management or a similar ITSM tool, with a track
• Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and
• A positive attitude and excitement for building new processes and policies for a rapidly growing
• Experience supporting remote teams and multiple global offices using tools like Slack and Zoom.