IT Support Engineer

📋 Description

• Primary point of contact for daily help desk; triage and resolve hardware/software issues.
• Set up and deploy new user workstations (macOS/Windows/Linux) with standard software.
• Administer Okta for user provisioning, MFA enrollment, app assignments, and groups.
• Manage Google Workspace accounts, groups, shared drives, and OU policies.
• Troubleshoot network connectivity including Wi-Fi, VPN, DNS, and DHCP.
• Maintain IT asset inventory and lifecycle; coordinate procurement and disposal.

🎯 Requirements

• 2+ years of experience in an IT support, help desk, or systems administration role
• Hands-on experience with Okta or a similar identity provider (user lifecycle, SSO, MFA)
• Working knowledge of Google Workspace administration (user management, groups, security settings)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
• Experience setting up and supporting macOS and Windows endpoints in a corporate environment
• Strong troubleshooting methodology and ability to prioritize competing requests
• Excellent communication skills — able to explain technical issues clearly to non-technical users
• Experience with MDM solutions (Workspace ONE, Jamf, Kandji, or Intune)

🎁 Benefits

• Equity compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Short-term and long-term disability and life insurance
• Three weeks of paid vacation and 12 paid holidays
• Unlimited sick time and paid parental leave