Provide Tier 1 and 2 technical support via helpdesk and Slack.
Troubleshoot hardware, software, and connectivity on macOS/Windows/mobile.
Onboard/offboard users; provision devices, accounts, permissions (Google Workspace, Okta).
Support and maintain Slack, Zoom, and other apps.
Administer device management and endpoint-security tools.
Maintain hardware inventory, asset tracking, and licenses.

🎯 Requirements

3-6 years IT support or systems admin
macOS and Windows proficiency
Cloud-based SaaS apps experience
Strong Tier 1/2 support experience
IAM, MDM, and ticketing tools familiarity
Cloud environments (AWS)

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