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9 days ago
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📋 Description

  • Triage and resolve issues across hardware, software, networking, and accounts.
  • Diagnose and resolve macOS, ChromeOS, iOS, Android, and core SaaS platforms.
  • Troubleshoot device enrollment, config profiles, and policy enforcement.
  • Support access management and onboarding/offboarding workflows.
  • Handle escalations requiring cross-team coordination.
  • Participate in on-call rotation and provide hands-on IT support.

🎯 Requirements

  • 7+ years of hands-on IT support experience.
  • Strong communication and problem-solving skills.
  • Experience supporting macOS endpoints; ChromeOS, iOS, Android favorable.
  • Significant experience with Google Workspace administration.
  • Slack administration experience; knowledge of other SaaS tools.
  • Understanding of identity/access basics (SSO, MFA); basic scripting (Bash/Python).

🎁 Benefits

  • Role based in Tokyo, with 4-day week in-office expectation.
  • Visa sponsorship available; Anthropic supports eligible candidates.
  • Collaborative environment with opportunities to grow IT infrastructure skills.

🛃 Visa sponsorship

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