IT Support Engineer

📋 Description

• Provide hands-on technical support for MacOS and Windows devices across the RWC office.
• Own the full device lifecycle: procurement, setup, deployment, asset tracking, and decommission.
• Be the first point of escalation for hardware, software, and connectivity issues.
• Administer Okta as the organization's identity provider: provision and deprovision user accounts
• Administer and support Slack, including app integrations, user management, and troubleshooting.
• Manage Microsoft 365 services including Exchange Online, SharePoint, and OneDrive.

🎯 Requirements

• Proven experience providing IT support in a mixed MacOS and Windows environment.
• Strong knowledge of device setup, deployment, troubleshooting, and lifecycle management.
• Hands-on Okta administration experience, including SSO app setup and user account management.
• Experience with JumpCloud or another MDM/remote management platform.
• Microsoft 365 administration and user support (Exchange Online, SharePoint, OneDrive).
• Good working knowledge of on-premises Active Directory.

🎁 Benefits

• Competitive salary benchmarked to current market and cost-of-living rates.
• Collaborative, people-first culture where IT is seen as a strategic partner, not just a help desk.
• Access to global IT team and cross-regional infrastructure.
• Autonomy to drive automation and AI adoption.
• Opportunities to grow skills across cloud, security, and enterprise IT.
• Paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life