IT Support Engineer

📋 Description

• Be the first point of contact for IT support across the company, solving hardware, software and
• Take on trickier or unresolved technical issues, and dig into recurring ones so we fix the root
• Set up and manage accounts, access and permissions across our core systems, including Google
• Work with People Operations to make onboarding and offboarding smooth and secure
• Look after company devices and IT inventory, from provisioning to retirement
• Manage our IT suppliers (e.g. Atlassian, LastPass, JetBrains) and work with Finance on licences

🎯 Requirements

• Experience in IT support or a helpdesk role, ideally in a modern, SaaS-driven environment
• Comfortable troubleshooting on Mac and Windows, with good exposure to SaaS tools and end-user
• Curious about AI: LLMs are already part of how you troubleshoot, research or automate, and sharing
• Hands-on experience administering Google Workspace or a similar identity platform
• Real care for the people you support and the experience they have, beyond just closing tickets
• Clear written and spoken English, and a habit of documenting how things work

🎁 Benefits

• 15 days paid vacation per year plus 18 public holidays
• Private Healthcare
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world