IT Support Engineer

📋 Description

• Serve as a key on-site IT support contact at Somerville HQ, resolving hardware, software, and
• Triage inbound IT requests via tickets and chat, solving Tier 1 and Tier 2 issues independently and
• Support and troubleshoot endpoints (macOS, Windows, Linux), productivity platforms, and A/V
• Manage user accounts and permissions across the company's SaaS platforms, including onboarding and
• Maintain an accurate inventory of IT assets at Somerville HQ and support the full device lifecycle
• Create and update support documentation, knowledge base articles, and team runbooks so employees

🎯 Requirements

• 1-3+ years of experience in an IT support or helpdesk role
• Proficiency across macOS, Windows, and Linux, with a basic understanding of networking, Wi-Fi, and
• Familiarity with common SaaS platforms such as Google Workspace, Atlassian, 1Password, and Slack
• Actively uses AI tools as part of daily work for troubleshooting, documentation, and automating
• IT security awareness; compliance experience is a plus
• Nice to have: experience with device management platforms (e.g., Kandji or Iru), scripting or

🎁 Benefits

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term
• Flexible work schedule and unlimited vacation policy
• Learning & Development program
• Virtual company events and happy hours