IT Support Engineer

📋 Description

• Provide expert-level technical support for all hardware, software, and AV equipment issues for
• Manage and maintain the company's inventory of IT assets, including laptops, hand scanners, thermal
• Administer user accounts, access permissions, and security settings across core corporate systems
• Develop and update comprehensive documentation for common IT issues and system configurations to
• Drive the end-to-end project management for key IT initiatives, including large-scale system

🎯 Requirements

• BA/BS degree or equivalent professional experience is required.
• 5+ years of professional experience in an IT Support, Desktop Support, or Systems Administration
• Proficient with MDM solutions (e.g., Jamf, Intune) and enterprise-level ticketing systems (e.g.
• Experience supporting and troubleshooting both Windows and macOS operating systems, including deep
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and cloud-based collaboration
• A "compliance first" attitude with experience adhering to SOC 2 and ISO/IEC 27001.