Provide technical assistance and support for incoming queries and issues related to computer
Respond to queries either in person, email, Slack or ticketing system.
Deliver handson support for executive devices (macOS, iOS), including provisioning, configuration
Enable high-stakes meetings and events through thorough pre-checks, active conferencing
Manage rapid incident response, containment playbooks, and dedicated SLA-tiered ticket queues for
Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.

🎯 Requirements

2+ years of experience in IT HelpDesk experience
Strong working knowledge of Apple systems and software
Strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud
Strong working knowledge of Atlassian systems (JIRA and Confluence)
Understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
Working knowledge of imaging/endpoint management tools (DEP, FleetDM )

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