IT Support Engineer

📋 Description

• Monitor and manage incidents and service requests through Jira Service Management, prioritising
• Deliver remote L1/L2 support for Windows laptops, desktop applications, peripherals, and workplace
• Triage incoming requests and resolve both routine first-line issues and more complex L2 incidents
• Take broad ownership of internal IT issues across multiple systems and technologies.
• Collaborate with L1 support colleagues and L3/senior engineers, escalating infrastructure and
• Troubleshoot Microsoft 365 services, including Outlook, Exchange Online, Teams, OneDrive, and

🎯 Requirements

• Hands-on experience delivering L1/L2 technical support within a Microsoft Windows environment.
• Demonstrated ability to troubleshoot Windows endpoints, business applications, and peripheral
• Experience supporting and administering Microsoft 365, including user accounts, licensing
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general network connectivity
• Experience managing incidents and service requests through an IT ticketing platform.
• Proven ability to provide remote technical support to non-technical users and manage issues through

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced