IT Support Engineer, Executive Support

Added
11 days ago
Type
Full time
Salary
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Related skills

saas macos av runbooks identity and access

πŸ“‹ Description

  • Stand up and run exec support intake channels for executives, ABPs, and board
  • Define the white-glove service model and maintain confidentiality under pressure
  • Design board meeting AV support playbook; provide AV support for exec rooms/board meetings
  • Create exec-support runbooks and SLAs to ensure consistency
  • Build trusted relationships with ABPs and exec staff; establish clear intake paths
  • Maintain on-site presence in San Francisco; manage escalations and cross-team coordination

🎯 Requirements

  • 7+ years IT support; 3+ years exec support
  • Experience launching an executive support desk
  • White-glove exec/board support experience
  • Discretion handling sensitive requests
  • MacOS, identity/access, SaaS troubleshooting, hardware lifecycle
  • AV fluency for executive rooms and board meetings

🎁 Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space in San Francisco

πŸ›ƒ Visa sponsorship

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