IT Support Engineer L2

📋 Description

• L2 escalations: triage, diagnose, resolve tickets beyond L1; admin ops and alerts.
• Onboarding/offboarding: manage accounts; device enrollment; credentials; laptop setup.
• Incident response: phishing, account compromise, lost devices; containment and remediation per playbooks.
• Automation & integrations: scripts, APIs, Zapier/n8n; drive efficiency and ownership.
• L1 mentoring & documentation: coach L1; update runbooks; document automations.
• SaaS administration: Slack, Notion, Google Workspace, 1Password; RBAC and audits.

🎯 Requirements

• 5+ years in IT support; 3–5 years at L2/sysadmin
• Strong troubleshooting and end-to-end ticket ownership
• macOS administration and end-user troubleshooting
• Strong Google Workspace admin skills (roles, logs, security)
• Identity/access management (RBAC, audits; SSO/SAML/SCIM)
• Ability to write and maintain documentation; mentor L1

🎁 Benefits

• Private medical insurance for employee and family
• 23 paid vacation days per year
• 11 paid public holidays per year
• 5 company-paid sick leave days
• Remote working and home office setup assistance
• English language learning courses