IT Support Engineer L2

📋 Description

• IT support escalations across time zones (L2).
• Onboarding/offboarding in corporate SaaS tools.
• Incident response for phishing and security events.
• Automation and integrations to reduce manual work.
• Mentor L1 and maintain runbooks.
• Admin of corporate SaaS stack (Slack, Notion, Google Workspace, 1Password).

🎯 Requirements

• 5 years IT support, 3–5 years at L2/Sysadmin level.
• Strong troubleshooting and end-to-end ticket ownership.
• macOS admin and end-user support experience.
• Google Workspace admin skills (roles, logs, security).
• Security/incidence handling knowledge (phishing).
• Identity/workflow expertise (RBAC, SSO, SCIM).

🎁 Benefits

• Remote-friendly, 31 days off, telemedicine plan.
• Home office setup assistance and English courses.
• Equity options and transparent culture.
• Co-working, gym/pool access, professional education.