IT Support Engineer, Level 2 - OSIT

📋 Description

• Deliver Level 2 support via phone, email, remote access, and on-site.
• Resolve incidents, service requests, changes, and installations on time per SLAs.
• Monitor and respond to system alerts; escalate as needed.
• Perform proactive maintenance on client infrastructure (servers, networking, storage).
• Assist with infrastructure upgrades, deployments, VPN config, backups and recovery.
• Maintain documentation and tickets in ConnectWise.

🎯 Requirements

• Minimum 2 years' hands-on IT support (MSP preferred).
• Strong knowledge of Microsoft technologies, networking, infra, and cybersecurity.
• Excellent troubleshooting and diagnostic skills.
• Strong communication and customer-focused approach.
• Excellent organizational and time management skills.
• Proactive mindset and commitment to continuous learning.
• Microsoft certifications desirable.
• Valid driver's license and reliable vehicle for client visits.

🎁 Benefits

• Exposure to a broad range of technologies and industries.
• Ongoing training and professional development opportunities.
• Supportive team culture and regular team events.
• Career progression within a growing tech business.
• Varied role combining technical support, projects, and client engagement.