Work IT support requests: troubleshoot and resolve tickets, and escalate to the Senior IT Lead when
Work with our outsourced helpdesk provider and follow up on open tickets until they are closed
Handle password resets, MFA enrolment and account unlocks in Microsoft 365
Provide deskside support for laptops, peripherals, printers, mobile devices, meeting rooms and AV
Run employee onboarding and offboarding: set up laptops, accounts and access, welcome new hires on
Write and maintain simple documentation and how-to guides for staff

🎁 Benefits

A stimulating, dynamic and collaborative work environment
The opportunity to be part of an entrepreneurial culture that encourages initiative
Comprehensive group insurance and the option to contribute to an RRSP program
Paid vacation from day one
A public transit incentive program
A Give & Match program

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