IT Support Lead

📋 Description

• Serve as the primary point of contact and escalation lead for Tier 1–3 technical support requests
• Support end users across Windows and macOS environments while managing tickets within established
• Own end-to-end employee onboarding and offboarding, including account provisioning, device setup
• Lead IAM processes and access reviews, applying least-privilege principles and maintaining
• Administer Microsoft Intune, Microsoft 365, Microsoft Defender, and Google Workspace across a
• Establish and enforce endpoint security policies covering encryption, patching, compliance, MFA

🎯 Requirements

• 4–6+ years of IT support experience, including experience serving as a senior or sole IT resource
• 2–3 years of experience working in a startup environment, ideally as a one-person IT function or
• Demonstrated ability to independently manage infrastructure, endpoint management, security, IAM
• Strong understanding of security fundamentals, including endpoint protection, identity and access
• Experience handling protected health information and working in HIPAA-regulated environments.
• Hands-on experience administering Microsoft Intune and supporting both Windows and macOS

🎁 Benefits

• Salary range of $70,000–$80,000, with the final offer based on direct and relevant experience.
• Remote position available to candidates in the contiguous United States, with preference for
• Monday–Friday schedule from 8:00 AM to 5:00 PM ET, with availability to respond to urgent issues
• Unlimited paid time off for full-time salaried employees after the 90-day introductory period.
• Three weeks of paid time off after the 90-day introductory period for full-time hourly employees.
• Annual paid holidays.