IT Support Lead

📋 Description

• Lead Helpdesk and Systems Administration teams; manage day-to-day IT support operations.
• Oversee endpoints, applications, networks, servers, and security tools; handle escalations.
• Drive IT KPIs, metrics, and reporting; ensure timely resolutions per service expectations.
• Coach staff; implement best practices and remote support processes.
• Collaborate with internal teams to diagnose issues and deliver solutions.
• Support SOX and ITGC compliance; maintain technical documentation and assets.

🎯 Requirements

• 5+ years in professional IT support; 1+ year leading a support/IT team.
• Experience across enterprise tech environments; strong hardware, software, networks, backups, and
• SOX/ITGC familiarity; maintain technology controls.
• Proficiency with Google Workspace, Windows, Office 365, macOS, Slack, Zoom; good remote support
• Analytical, problem-solving, and data-driven improvement abilities.
• Excellent leadership, communication, and customer service.

🎁 Benefits

• Annual compensation INR 10,68,800–₹14,96,300 INR, depending on experience.
• Medical and accident insurance; retirement benefits.
• Paid holidays, flexible leave, maternity/paternity leave.
• Wellness programs; fully remote with flexible hours around US time zones.
• Opportunity to lead IT teams across enterprise tech landscape.