IT Support Lead

📋 Description

• Primary contact for employee IT support (hardware/software/access) with fast resolution.
• Own device lifecycle across macOS/Windows: procurement, provisioning, MDM, offboarding.
• Administer identity and SaaS systems (SSO, Google Workspace, Slack).
• Manage NYC IT infrastructure: networking, AV, conference rooms, on-site hardware.
• Build and document IT processes, runbooks, and self-service resources.
• Lead IT onboarding for new hires and a seamless day-one experience.

🎯 Requirements

• 5+ years IT support/operations in fast-paced, high-growth env.
• Hands-on macOS/Windows, MDM tools, identity/SSO.
• Google Workspace, Slack, SaaS administration.
• Experience managing office IT infrastructure: networking, AV, conference rooms.
• Excellent troubleshooting and customer-service mindset; clear communicator for non-technical teammates.
• Willing to work on-site 5 days/week in NYC office.

🎁 Benefits

• Salary range: $90,000 - $130,000
• Equity
• Healthcare benefits
• Paid time off