IT Support Specialist

📋 Description

• End-User Support: L1/L2 support for internal users across LATAM and US.
• OS Management: Maintain Windows and macOS workstations.
• Access & Identity: Manage user accounts and licenses via Google Workspace and Entra ID.
• Workflow Automation: Identify manual IT tasks and propose automation (onboarding, provisioning).
• Onboarding & Offboarding: Coordinate hardware logistics for new hires, incl. Palermo.
• Ticketing Ownership: Manage incidents and requests lifecycle in JIRA with high SLA.

🎯 Requirements

• Experience: 3+ years in IT Support, Help Desk, or Service Desk.
• Location: Must reside in CABA or surrounding areas.
• Operating Systems: Supported Windows and macOS environments.
• Language: Advanced English (written and spoken).
• IT Administration: Google Workspace and/or Microsoft 365 experience.
• Soft Skills: Strong communication and user-focused approach.

🎁 Benefits

• 100% Remote
• Long-term commitment, with autonomy and impact
• Strategic, high-visibility role within a modern engineering culture
• Collaborative international team and strong technical leadership
• Career plan with growth and leadership opportunities within Coderio