IT Support Specialist

📋 Description

• Serve as the first point of contact for internal employees, triaging incoming requests through the
• Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff
• Deliver calm, clear support during high-priority incidents, keep users informed, and document work
• Manage end-to-end employee onboarding and offboarding workflows, ensuring zero-day access
• Build and maintain support procedures and employee-facing knowledge base articles so common issues
• Partner with business units as a go-to support contact and communicate clearly, in writing and in

🎯 Requirements

• 3 to 7 years of experience in help desk, internal IT support, or a similar technical support role.
• Strong experience with supporting user accounts, password resets, MFA, and SSO, specifically with
• Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune
• Basic understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi, and VPN), with familiarity
• Comfort supporting employees in Slack and other everyday collaboration tools such as Microsoft
• A patient, helpful, solutions-oriented approach to supporting internal staff.

🎁 Benefits

• Weekly lunch stipend of $75/£75 or equivalent in local currency.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits including arts & culture, fitness/wellness, quality time, workspace
• 6 weeks of paid vacation (30 working days).