IT Support Specialist

📋 Description

• Respond to help desk tickets and assist users with hardware and software issues, providing prompt
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and
• Set up and configure computers, peripherals, and software applications for new and existing users.
• Perform regular maintenance and updates on systems and software, ensuring optimal performance and
• Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and

🎯 Requirements

• Associate’s degree in information technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a related role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• Excellent communication and customer service skills.

🎁 Benefits

• Health, Vision, and Dental Insurance, Life Insurance, and related benefits.
• 401(k) Plan with matching options.
• Generous vacation and flex time off programs.
• Training and Development Opportunities.